Reinvent Connect Live!

agenda

DAILY SCHEDULE Plan Your Reinvent Connect Experience

 
12:00 – 4:00 PM PST

CSI Golf Outing

Location: Talking Stick Resort Golf Course

2:30 – 3:00 PM PST

Facility Tour Tram

Catch the tram from Talking Stick Resort to Reinvent HQ for the Facility Tour.

Vehicles will depart from the valet awning outside the main entrance.

3:00 – 4:30 PM PST

Behind the Scenes: Reinvent Facility Tour

See our state-of-the-art data center and network operations center in a guided tour with COO Mike Edl.

Location: Reinvent Telecom Facility

4:30 – 5:00 PM PST

Facility Tour Tram

Catch the tram from Reinvent HQ back to Talking Stick Resort.

6:30 – 8:00 PM PST

Welcome Reception

Meet the Reinvent team, partners and providers and take in breathtaking views of from the Degree 270.

Location: Degree 270

8:00 – 12:00 PM PST

Registration Open

Location: Salt River 5 Foyer

8:00 – 9:00 AM PST

Breakfast Buffet

Start your day with a selection of hot and cold breakfast fare.

Location: Salt River 4

8:00 – 9:00 AM PST

Solutions Showcase

Find new solutions and revenue streams with Reinvent’s ecosystem of technology innovators.

Location: Salt River 4

9:00 – 9:15 AM PST

Opening Remarks

Speakers:
• David Ansehl, Director, Channel, Reinvent Telecom
• Bill Bryant, President, Reinvent Telecom
• Martin Harvier, President, Salt River Pima-Maricopa Indian Community

Location: Salt River 5

9:15 – 10:00 AM PST

KEYNOTE: Growth is a Thinking Game

In this mind shifting keynote, Tiffani Bova, Global Growth Evangelist at Salesforce and WSJ bestselling author of Growth IQ, will share actionable insights into the interdependencies between the decisions we make and how fast and effectively we grow as a company. To achieve growth, we must out-think and out-execute our competition. During the session, Tiffani will share her thinking game for sustainable growth including several of the “10 Growth Paths” covered in her book.

Speaker: Tiffani Bova, Chief Global Growth Evangelist, Salesforce

Location: Salt River 5

10:00 – 10:30 AM PST

KEYNOTE: Making Hybrid Work Work

Hybrid work is up seven points to 38% year over year, and 53% of people are likely to transition to hybrid in the year ahead. One thing is clear: We’re not the same people that went home to work in early 2020. The collective experience of the past two years has left a lasting imprint, fundamentally changing how we define the role of work in our lives. Employees everywhere are rethinking their “worth it” equation and are voting with their feet. And as more people experience the upsides of flexible work, the more heavily it factors into the equation. Businesses leaders puzzle over how to make hybrid work work particularly with communications services, and they rely on trusted service providers and their channel partners to provide proper direction. In this session, Microsoft will share highlights of its 2022 Work Trend Index and how to position a winning communications portfolio to help businesses make hybrid working, work.

Speaker: Chris Carabello, Principal PM, Azure for Operators, Microsoft

Location: Salt River 5

10:45 – 11:15 AM PST

SOLUTIONS TRACK: Yealink Open SIP Solution Update

Yealink has added exciting new additions. Check out this session for and update on their SIP conference phones, desk phones, wireless DECT handsets and DECT and Bluetooth Headsets.

Speaker: Craig Rocco, Yealink Business Development Manager, Jenne

Location: Salt River 1

10:45 – 11:15 AM PST

BUSINESS TRACK: Selling Advanced Security through Compliance

Let's face it – your clients and prospects don't understand cybersecurity. They can't spell Zero Trust. Compliance changes the game completely. Laws like HIPAA require implementation of the security solutions you want to sell, but which solutions and how do you package them?  In this session, learn how to use compliance to elevate your security offering and differentiate your MSP company in an increasingly crowded market.

Speaker: Paul Redding, Vice President, Partner Engagement & Cybersecurity, Compliancy Group

Location: Salt River 2

11:25 – 11:50 AM PST

SOLUTIONS TRACK: Open Doors & Add MRR with MyCloud Messenger

MyCloud Messenger enables you to tap into the growing demand for text-enabled marketing, communications and customer service. This automated text platform is a great entry point into new clients or an easy add-on to existing accounts.

In this session, you’ll learn more about MCM and how it’s being used by larger accounts like Municipalities, Communities and Educational organizations.

Speaker: Jeff Beck, Partner, MyCloud Messenger

Location: Salt River 1

11:25 – 11:50 AM PST

BUSINESS TRACK: $900 Million Mistake: How to Implement Quality Processes

Does your business run like a well-oiled machine, or are there oil stains all over the floor?

In this session we'll learn how one company lost $900 million from a simple process failure. And, how you can avoid costly errors by implementing quality processes that delight customers.

Speaker: Andrew Ward, Owner, Award Consulting

Location: Salt River 2

12:00 – 12:30 PM PST

SOLUTIONS TRACK: Nomadic E-911: Compliance & Employee Safety

Hybrid work environments and nascent regulations demand your attention and solutions for E-911, especially non-fixed or nomadic endpoint users.

In this session, we’ll tackle the following questions:

• What is the Regulatory Landscape and Compliance Requirements?

• What are the nomadic endpoint scenarios and how can you keep employees safe?

• How does next Gen 9-1-1 help?

Speaker: Robin Erkkila, 911 Sales Engineer, Bandwidth

Location: Salt River 1

12:00 – 12:30 PM PST

BUSINESS TRACK: Building Your Futuristic Revenue Management Solution

How can you leverage Reinvent’s OneBill platform to improve revenue management? Find out how in this session where we’ll cover:

•Seamless integrations with third-party systems (e.g. ConnectWise, Quickbooks)

•Consolidating reporting with intelligent analytics (Snowflake)

•Bringing in your own services and carriers

•Expanding your sales through partners and agents

Speaker: Sunitha Shetty, Vice President, Customer Success Engineering, One Bill Software Inc.

Location: Salt River 2

12:30 – 1:00 PM PST

Tram from Talking Stick Resort to Offsite Networking Events

Vehicles will depart from the valet awning outside the main entrance.

1:00 – 4:00 PM PST

Offsite Networking Events at (Lunch Served)

Locations: Mavrix & Top Golf

4:00 – 4:30 PM PST

Tram from Offsite Networking Events to Talking Stick Resort

4:30 – 6:30 PM PST

Free Time

6:30 – 9:30 PM PST

Reinvent Connect Reception & Dinner

Partner Awards

Location: Salt River 5

8:00 – 12:00 PM PST

Registration Open

Location: Salt River 5 Foyer

8:00 – 9:00 AM PST

Breakfast Buffet

Start your day with a selection of hot and cold breakfast fare.

Location: Salt River 4

8:00 – 9:00 AM PST

Solutions Showcase

Find new solutions and revenue streams with Reinvent’s ecosystem of technology innovators.

Location: Salt River 4

9:00 – 9:45 AM PST

KEYNOTE: Standing Out from the Cloud: How to Succeed in a Changing Market

Don’t miss this keynote session on key crucial end customer and market trends, that present both opportunities and threats. Tap into one of the industry’s leading minds who will share his global market knowledge and perspective on how indirect channels can differentiate and succeed in a changing market.

Speaker: Matthew Townend, Director, Cavell Group

Location: Salt River 5

9:45 – 10:30 AM PST

Reinvent’s Roadmap

Reinvent’s product and operations teams are continuously working to deliver product and services that will help you to operate more efficiently, sell more services and grow your businesses. In this session, you’ll get a sneak peek into our roadmap for additions and enhancements in the coming months.

Speakers:
• Mike Edl, Vice President, Customer Service & Operations, Reinvent Telecom
• Jeff Kramarczyk, Director, Product Management, Reinvent Telecom

Location: Salt River 5

10:30 – 11:00 AM PST

KEYNOTE: Beyond Compliance: Play Defense!

When it comes to regulation and taxation, service providers need to change their game from compliance to defense. At some point everyone will experience an audit. It’s time to plan for the inevitable!

Speaker: Mark Lammert, President & CEO, Compliance Solutions Inc. (CSI)

Location: Salt River 5

11:15 – 11:45 AM PST

SOLUTIONS TRACK: Land Hosted PBX by Leading with Contact Center!

Historically sales have led with hosted PBX and pulled call center along when the customer demanded it. In today’s market the tables have turned. Wholesale partners and MSP’s are growing their sales by winning the customer service departments FRIST with contact center sales.

In this session you will learn how to “land and expand” by leading with contact center and taking advantage of this unprecedented shift is sales patterns.”

Speaker: Allister Quinteros, Senior Director, Contact Center Sales, Intermedia

Location: Salt River 1

11:15 – 11:45 AM PST

BUSINESS TRACK: First, Break All The Rules: A Framework for Sales Success

Too many sales processes are rooted in 50-year-old frameworks that simply don’t work today. In this session, a former top-performing MSP and sales coach will share specific things you must change immediately to secure more sales.

Speaker: Jennifer Bleam, Owner & Founder, MSP Sales Revolution

Location: Salt River 2

11:55 AM – 12:25 PM PST

SOLUTIONS TRACK: Empowering Communications at Scale Like Never Before

Meet Sinch Voice; we empower communications at scale. We own and operate the largest independent voice network in the U.S., which delivers extensive coverage and direct connections with the highest quality, reliability and security. And we're rapidly expanding globally. You need a worthy partner to face any challenge with you and one who gets it - that's Sinch Voice. Trust us to deliver smart services and exceptional service.

Speaker: Kyle McGinnis, RVP, CSP Sales, Sinch Voice

Location: Salt River 1

11:55 AM – 12:25 PM PST

BUSINESS TRACK: Employment Law: Off the Beaten Path

Is your company unwittingly violating labor and employment laws?

Nearly 30 years practicing labor and employment law has taught our guest speaker that even good employers are often unaware of the law when dealing with common workplace events. In this session, go “off the beaten path,” to learn important labor and employment laws that may surprise you, as well as mistakes other employers have made so you don’t have to learn from your own.

Speaker: Patricia Sigman, Attorney at Law, Sigman & Sigman P.A.

Location: Salt River 2

12:25 – 1:25 PM PST

Lunch in the Solutions Showcase

Find new solutions and revenue streams with Reinvent’s ecosystem of technology innovators.

Location: Salt River 4

1:25 – 3:00 PM PST

Partner Roundtable Discussions

The Reinvent Partner Community includes leaders and entrepreneurs with a range of expertise and experience. Join this interactive session and engage in discussion with peers and the pros at Reinvent about the opportunities and challenges.

Hosts:

• David Ansehl, Director, Wholesale Channel, Reinvent Telecom
• Bill Bryant, President, Reinvent Telecom
• Mike Edl, Vice President, Customer Service & Operations, Reinvent Telecom
• Jeff Kramarczyk, Director, Product Management, Reinvent Telecom
• Ray Napoletano, Vice President, Sales, Reinvent Telecom
• Matthew Townend, Director, Cavell Group
• Chris Tucker, Director, Network Management, Reinvent Telecom

Location: Salt River 5

3:00 – 3:15 PM PST

Closing Remarks

Speaker: David Ansehl, Director, Wholesale Channel, Reinvent Telecom

Location: Salt River 5

3:20 – 3:50 PM PST

Facility Tour Tram

Catch the tram from Talking Stick Resort to Reinvent HQ for the Facility Tour.

Vehicles will depart from the valet awning outside the main entrance.

3:50 – 5:20 PM PST

Behind the Scenes: Reinvent Facility Tour

See our state-of-the-art data center and network operations center in a guide tour with COO Mike Edl.

Location: Reinvent Telecom Facility

5:20 – 5:50 PM PST

Facility Tour Tram

Catch the tram from Reinvent HQ back to Talking Stick Resort.

Ready to Own Your Future?

Don’t Miss Reinvent Connect Live! 2022