Reinvent Connect Live!

agenda

DAILY SCHEDULE Plan Your Reinvent Connect Experience

 
6:30-8:30 p.m.

Pre-Game Party: Tailgate with us at Talking Stick

Join the Reinvent Team for a Pre-game Party at Talking Stick Resort’s Tash restaurant where you can enjoy heavy appetizers and drinks along with some spirited competition with your peers. Step up to the Strike Zone or try your hand at Baseball Roller Bowler or Corn Hole. Ready for the Big Leagues? Get your own personalized baseball trading card!

Location: Tash Restaurant

Tash Restuarant

8 a.m.-12 p.m. PST

Registration Open

Location: Salt River 4 & 5 Foyer

8-9 a.m. PST

Solutions Showcase & Breakfast

Stop by the Solutions Showcase to scout the latest offers from our all-star lineup of technology ecosystem suppliers and grab some grand-slam breakfast fare.

Location: Salt River 4

9-9:30 a.m. PST

Opening Remarks: Play Ball!

Join us for the opening pitch and welcome from your hosts, Reinvent Telecom’s leaders and owner, the Salt River Pima-Maricopa Indian Community.

Speakers:

  • David Ansehl, Vice President of Sales & Marketing, Reinvent Telecom
  • Bill Bryant, President, Reinvent Telecom
  • Martin Harvier, President, Salt River Pima-Maricopa Indian Community

Location: Salt River 5

9:30-10:15 a.m. PST
Keynote: The Experience Mindset – The Flywheel of Growth

Keynote: The Experience Mindset – The Flywheel of Growth

Tiffani Bova

In this groundbreaking presentation, renowned growth strategist Tiffani Bova will share how to drive revenue growth from the inside out. Bova will share strategies from 30 years in tech sales, research and consulting as well as her latest book, The Experience Mindset, that promise to:

  • Revolutionize the way you think about sales
  • Supercharge pipeline velocity
  • Activate your CX/EX flywheel for growth

Speaker: Tiffani Bova, Growth Strategist

Bonus: Take home a signed copy of Tiffani’s new book!

Location: Salt River 5

10:15-10:20 a.m. PST

Warm Up for the Perfect Pitch

Keep your gloves ready and your anticipation high, we’re winding up for a perfect pitch. Don’t miss it!

Speaker: David Ansehl, Vice President of Sales & Marketing, Reinvent Telecom

Location: Salt River 5

10:20-10:50 a.m. PST

The Reinvent Roadmap – Part 1: Products & System Applications

Join us in the dugout for our exclusive insider's look at Reinvent’s Roadmap for solutions, support, operations, and sales and marketing. In Part 1, we share our vision and plans for products and system applications that will enable you to knock it out of the park in 2024 and beyond.

Speaker: Jeff Kramarczyk, Director of Product, Reinvent Telecom

Note: Don’t miss Part 2 on Thursday at 12:50 p.m., following the lunch break.

Location: Salt River 5

10:50-11:00 a.m. PST

Moneyball: Reinvent's CFO Talks Numbers

Reinvent's CFO Justin Catlett shares updates on the company’s new Co-branded Billing Program, the upcoming release of Device as a Service, the benefits of its diversified platform approach, and new initiatives to improve data analytics and business intelligence. Don’t miss this briefing to stay ahead in the game and rack up major league business wins.

Speaker: Justin Catlett, CFO, Reinvent Telecom

11:15-11:45 a.m. PST

Business & Solutions Track Breakouts

BUSINESS TRACK

Outsourcing: A Game-Winning Business Play

Find out how one Reinvent partner’s last-ditch effort to stay alive became a game-winning business strategy. In this session, you’ll hear the first-hand account of how outsourced staffing solutions can streamline processes, crush customer satisfaction, increase business valuation and (maybe) make HR more enjoyable. Discover how to build a scalable and profitable technology business and achieve greater work-life balance while creating jobs for hardworking and dedicated staff.

Speaker: Chris Nicoli, President, Teltek Systems Inc.
Location: Salt River 2

SOLUTIONS TRACK

Hit a Home Run in the Contact Center Game with Vertical Selling

Boost recurring revenue and customer retention by pitching Customer Experience software to your major customer verticals. Get the playbook to not only keep your current customers satisfied but also find new opportunities to grow your business. Explore contact center tools every organization can use and learn the winning strategies to prove their value. Get ready to round the bases and hit a home run in the game of customer experience!

Speaker: Robert Oscanyan, Sr. Director, Product Marketing, Intermedia

Location: Salt River 3

11:55 a.m.-12:25 p.m. PST

Business & Solutions Track Breakouts

BUSINESS TRACK

Get Game-Ready for Business Messaging in 2024

Business messaging is a sure-fire play for engaging customers and generating revenue. But with the evolving roster of business messaging channels and shifting consumer preferences, staying ahead in the game and compliant with carrier requirements can feel like trying to catch a fast-moving pitch. Join us for a coaching session on the state of messaging and industry best practices for campaign registration to ensure you're game-ready!

Speaker: Ajit Rudran, Solutions Engineer III Messaging, Bandwidth

Location: Salt River 2

SOLUTIONS TRACK

Score More Wins with Modern Workspace Solutions

Yealink, a leading player in UC endpoints, invites you to a special session about covering the bases in modern workplace solutions with its latest lineup of SIP phone technologies and MVP-worthy partner support programs.

Speaker: Leyla Yu, Sr. Channel Sales Manager for North America, Yealink

Bonus: All participants are eligible for Yealink NFR demo program.

Location: Salt River 3

12:55-3:55 p.m. PST

Offsite Networking Event: Play to Win at Bam Kazam

Get your game face on for this awesome offsite networking event at Bam Kazam Live Action Arcade - where the games are real and you’re player 1!  Enjoy life-size arcade and escape room challenges with colleagues and competitors for the win. Want to go analog? Take on the midway games like Spinning Bats, Mascot Knock Down, Wiffle Ball Challenge, Baseball Darts and more. Food? We’ve got all your ballpark favorites!

Note: Transportation is provided. Meet the bus outside the front entrance to the Talking Stick Resort.

Location: Bam Kazam

Bam Kazam! logo

6:30-9:30 p.m. PST
Reception & Awards Dinner: Reinvent Honors MVPs

Reception & Awards Dinner: Reinvent Honors MVPs

Jim Morris

Everyone’s a winner! Join us at our annual awards celebration recognizing Reinvent’s MVPs (Most Valuable Partners)! We’ve got shiny hardware and paparazzi waiting to snap your photo on the red carpet. Enjoy dinner, dancing, entertainment and an inspirational keynote address from “The Rookie” himself, Jim Morris.

Awards Keynote: Dream Makers ­– Surround Yourself With The Best To Be Your Best

We all have dream makers and dream killers in our lives. Learn how to differentiate between the two and how to surround yourself with the best people possible to make you the best you can be! Jim Morris, aka “The Rookie,” shares his life story, which inspired the Disney film, “The Rookie” starring Dennis Quaid, and how dream makers and dream killers shaped him into the man he is today.

Speaker: Jim Morris, Former MLB Player and inspiration for “The Rookie”

Bonus: Snag Morris’ signed baseball.

Be sure to stick around for an evening of getting down!

Location: Salt River 5

8 a.m.-12 p.m. PST

Registration Open

Location: Salt River 4 & 5 Foyer

8-9 a.m. PST

Solutions Showcase & Breakfast

Stop by the Solutions Showcase to scout the latest offers from our all-star lineup of technology ecosystem suppliers and grab some grand-slam breakfast fare.

Location: Salt River 4

9-9:45 a.m. PST
Keynote: Get the Score on Cloud Communications Market Trends

Keynote: Get the Score on Cloud Communications Market Trends

Dominic “Dom” Black

Get the latest stats and insights on the winners and losers in the cloud communications game from Dom Black of Cavell Group, the industry’s leading authority. Black will share the score on the state of competition, buying trends and changes in demand for UCaaS and CCaaS services. Join this session to  get the intelligence you need to anticipate market trends, avoid curveballs and knock it out of the park!

Speaker: Dom Black, Director of Research, Cavell Group

Location: Salt River 5

9:45-10:15 a.m. PST

Keynote: Reinvent + NetSapiens – Your Competitive Advantage

The rollout of the NetSapiens platform offers Reinvent’s reseller partners the next-generation capabilities, flexibility and cost-efficiencies to give them the competitive advantage they need to win in the competitive cloud communications playing field. In this session one of NetSapiens founders, Anand Buch, will share the platform’s success, roadmap, ecosystem evolution and how the company will enable Reinvent’s resellers partners.

Speaker: Anand Buch, Chief Strategy Officer, NetSapiens, a Crexendo Company

Location: Salt River 5

10:30-11:00 a.m. PST

Business & Solutions Track Breakouts

BUSINESS TRACK

Cover All the Bases with the Reinvent Resources Portal

Reinvent is rolling out its new Reinvent Resources Portal, which offers a central location to access all online partner tools, including Reinvent’s new partner marketing portal and marketing automation platform. In this session, we’ll review the features and benefits of the Reinvent Resources Portal, the rollout schedule for enrollment, onboarding and training. We’ll wrap up with a live guided tour and answers to your questions.

 

Speakers:

  • Jewelee Burnett, Marketing Manager, Reinvent Telecom
  • Khali Henderson, Chief Content Officer, BuzzTheory

Location: Salt River 2

SOLUTIONS TRACK

What's Your Teams Telephony Strategy?

The Microsoft Teams collaboration hub has surpassed 320 million active users. Just over 17 million users are telephony-enabled, according to the most recent public statistics. That number is expected to grow quickly and the smart play is to capitalize on the opportunity. This session will explore strategies for Reinvent partners to co-exist and win business in the Microsoft ecosystem with the TeamMate integration for the NetSapiens platform. 

 Speaker: Eric Hernaez, CEO, TeamMate Technology

Location: Salt River 3

11:10-11:40 a.m. PST

Business & Solutions Track Breakouts

BUSINESS TRACK

5 AI-Powered Sales Plays: Generate Leads & Set Appointments Easier Than Ever

In today's hyper-competitive sales landscape, the power of AI is indispensable for sales pros seeking to identify ideal prospects and book more sales meetings. Join this session to discover the tools and strategies necessary to leverage generative AI effectively for generating leads and setting appointments, including:

  • Crafting killer prompts
  • Streamlining workflows for content discovery and sharing
  • Mastering hashtag creation

Speaker: Erick Simpson, Founder & Chief Strategist, Channel Mastered

Bonus: Grab Your AI Sales Email Prompts Cheat Sheet!

Location: Salt River 2

SOLUTIONS TRACK

Knock It Out of the Park with My Cloud Contact Center

The customer service game has changed with the popularity of remote work and multichannel interactions. Join us to discover how My Cloud Contact Center addresses these major league challenges faced by your clients and prospects today. Plus, we'll talk about how the MyCloud Contact Center complements Reinvent's new NetSapiens platform. Don't miss out on this opportunity to hit a home run for your clients and your cloud communications business!

Speaker: Jon Florence, Senior Vice President, Industry Solutions, Xima

Location: Salt River 3

11:50 a.m.-12:50 p.m. PST

Solutions Showcase & Lunch

Stop by the Solutions Showcase to scout the latest offers from our all-star lineup of technology ecosystem suppliers and help yourself to a free lunch!

Location: Salt River 4

12:50-1:50 p.m. PST

The Reinvent Roadmap – Part 2: Tech Support, Operations, Sales & Marketing

Join us in the dugout for our exclusive insider's look at Reinvent’s Roadmap for solutions, support, operations, and sales and marketing. In Part 2, Reinvent leaders will share the status of ongoing initiatives around local number porting (LNP), network operations center (NOC) tech support, next-generation network upgrades, cybersecurity, power, and sales and marketing enablement.

 

Speakers:

  • Stan Bryant, Vice President of Operations, Reinvent Telecom
  • John Reynolds, Associate Director or IP Network, Reinvent Telecom
  • Jake Livingstone, Vice President of Network Planning & Engineering-Voice, Reinvent Telecom
  • David Ansehl, Vice President of Sales & Marketing, Reinvent Telecom
  • Jewelee Burnett, Marketing Manager, Reinvent Telecom

Location: Salt River 5

1:50-2:00 p.m. PST

Closing Remarks: Bottom of the 9th

Thank you to our valued resellers and ecosystem partners for being part of the Reinvent Team! Together, we can “Own the Game!”

Speaker: Bill Bryant, President, Reinvent Telecom

Location: Salt River 5

2:30-4:00 p.m. PST

Extra Innings: Reinvent Telecom Facility Tour

See where the magic happens! Take the guided tour of our state-of-the-art data center and network operations center (NOC) just minutes away by bus from the Talking Stick Resort.

Note: Roundtrip transportation is provided. Board the bus at the main entrance to the Talking Stick Resort no later than 2:30 p.m.

Location: Reinvent Telecom Facility

Ready to Own the Game?

Don’t Miss Reinvent Connect Live! 2024