Jon Florence, a 20-year telecom veteran, is the Senior Vice President of Industry Solutions at Xima Software, a developer of innovative contact center solutions. He joined the company in 2011 as a Channel Manager and subsequently served as Sales Manager, Director of Sales and Vice President of Industry Solutions. Prior to Xima, he was a Sales Engineer for Mountain West Telecom and an Avaya Tech for ENS. Florence has a bachelor’s degree in business from the University of Utah and a master’s degree in business administration from the University of Phoenix.