Townend, a thought leader in IP and cloud communications, is executive director at Cavell Group, a global research, consulting, engineering and education services firm serving telecom and technology service providers and investors. He also leads Cavell’s Cloud Communications Summit for service providers. Townend’s expertise is grounded in a decade of operational experience in senior positions with leading service providers and 16 years of consulting with leading telecom and media companies, such as BT, KPN, Reinvent Telecom, Cisco, Level 3, Telkom SA, Belgacom and more.