Edl is charged with providing world-class customer service for Saddleback Communications and its subsidiary, Reinvent Telecom. He has responsibility for Customer Service, IT, Field Operations, Planning, Engineering, and the Network Operations Center. Edl is an accomplished operations leader with extensive experience overseeing service delivery, customer care, field operations, and network engineering and planning functions for telecommunications companies of all sizes, from small local exchange carriers to one of the largest companies in the U.S.