Microsoft Teams has rapidly transformed into a powerhouse for business communication and collaboration, staying fairly steady at an impressive 320 million users a month globally.
Organizations are increasingly relying on Microsoft Teams. Integrating hosted PBX phone systems with Teams for phone calls as well as collaboration and communication tools has become an attractive strategy, especially for businesses hesitant about fully migrating to Teams Voice.
Microsoft Teams is the default messaging platform for over one million organizations.
Managed Service Providers (MSPs) and telecom resellers have a unique opportunity here, leveraging an integration that bridges their MyCloud Hosted PBX and Teams, enhancing collaboration, communication, and cost savings.
Key Takeaways: How Our Hosted Teams PBX Connector Enhances Microsoft Teams for Business Communications
✅ Seamless Hosted PBX Integration with Teams – Providers can enhance their customer’s Microsoft Teams experience and MyCloud solution with a simple integration that gives them more features and more benefits.
✅ Cost-Effective Solution for Businesses – The Teams PBX Connector helps businesses get the most out of MyCloud, the enterprise-grade UCaaS solution they already love with an affordable, invaluable add-on.
✅ Empowering MSPs and Resellers – Managed Service Providers and telecom resellers can offer a competitive, value-added service that aligns with growing Microsoft Teams adoption.
✅ Scalability and Flexibility – Organizations can support remote workers, multiple offices, and hybrid work environments with a seamless, unified communications platform.
✅ Advanced Call Management Features – Businesses benefit from features like call forwarding, call transfers, custom call routing, auto attendants, and voicemail transcription—all accessible within Teams.
✅ Future-Proofing Communications – With PSTN phase-outs and increasing reliance on cloud communications, integrating MyCloud Hosted PBX with Teams ensures businesses stay ahead in modern telephony.
✅ Reliability and Business Continuity – In the event a customers’ Teams connection is lost, the Teams PBX Connector auto switches to their existing softphone, keeping communications active, ensuring uninterrupted customer interactions.
✅ Revenue Growth for Service Providers – MSPs and resellers can capitalize on Teams’ growth by offering the value-add hosted PBX integration as a profitable, easy-to-implement addition to their MyCloud Solution.
What is a Traditional On-Premise PBX and Why Understanding MyCloud UCaaS Hosted PBX and Its Value Is Important
The PSTN, or public switched telephone network, is the network of phone lines that has made typical phone service possible since the beginning. Independent of the PSTN, however, an on-premise PBX (Private Branch Exchange), is a private telephone network used to connect multiple lines within a company (and some outside lines), allowing users to communicate both internally and externally and have greater control over features like call routing or call forwarding.
The functionality benefits of an on-premise PBX over solely relying on the PSTN for business communications is obvious but has drawbacks of its own. Traditional PBX systems rely heavily on physical phone lines, integrated services digital network (ISDN), or plain old telephone service (POTS), while modern IP PBX systems (cloud PBX systems) use internet protocol to manage voice communications.
The difference is simply outdated vs. next-gen technology. A system built on outdated technology, like dedicated phone lines (copper POTS lines) that are being systematically phased out (FCC Order 19-72), does not bode well for the businesses reluctant to change and not focus on future-proof business.
These legacy phone systems, including on-premise, traditional PBX systems and traditional phone lines like POTS lines–once offered as reliable call management and calling features–they also came with a hefty price tag because of the need for significant infrastructure investments and maintenance.
With Reinvent’s MyCloud UCaaS, we move all of the on-prem PBX capabilities to the cloud, eliminating the need for local PSTN connections while delivering advanced calling features through a modern, scalable platform.
What Comes Next for Service Providers: How MSPs Grow with Hosted PBX Integrations and the Microsoft Teams PBX Connector
You already know how much the business landscape is evolving, and MSPs and resellers like you need to get on the fast moving train that is early technology adoption. While once the go-to choice for all communications solutions, providers are now feeling the squeeze of cloud-based collaboration tools like Microsoft Teams that are becoming indispensable for organizations seeking a modern business telephone system and integrations.
“Microsoft Teams is driving strong pull-through for Teams Phone, which is disrupting the cloud PBX/UCaaS market and creating both opportunities and threats for communications service providers (CSPs). The rapid adoption of Teams Phone has slowed growth for many competitor solutions, which is compelling CSPs to re-evaluate their strategies for the UCaaS market.” – Research and Markets
What is a Teams PBX Connector? Bridging the Gap Between Hosted Systems and Microsoft Teams
The Teams PBX Connector seamlessly integrates your existing MyCloud offer with Teams, providing your customers the opportunity to leverage the advanced features of cloud-based communications and a business tool that continues to dominate in all industries.
MyCloud plus the Teams PBX Connector ensures superior management capabilities for inbound and outbound calling through VoIP (Voice over Internet Protocol) technology. It gives businesses the ability to access IP phone features like transfers, routing, call queues, custom greetings, and more—all managed directly from the Teams interface they already know and at a lower cost.
Why MSPs and Telecom Resellers Need Hosted PBX Integration
“Microsoft Teams statistics show that Teams are widely adopted in big enterprises, with 117 firms having more than 100,000 users and 2,700 companies having more than 10,000 users. Some big customers, such as Accenture and the U.S. Department of Veteran Affairs, have over 500,000 users each.”
Cost-Effective and Strategic
The Teams PBX Connector offers an attractive proposition for service providers. Adding the connector to service offerings helps customers–from small businesses to enterprises–modernize without needing to drain their budget. It allows businesses to expand their existing MyCloud solution, eliminating the need for costly new devices and other hardware.
This gives MSPs and resellers a strategic way to get a leg up, empowering them to capitalize on the continued popularity of Teams and arm customers with an affordable, easy-to-implement, performance enhancing integration.
Flexible and Scalable
As organizations grow or adopt remote working models, scalable phone systems become crucial. The Teams PBX Connector offers the flexibility needed for multiple offices and remote workers, enabling a comprehensive and fully integrated unified communications platform.
Enhanced Call Management
Hosted PBX system integration enhances call management by centralizing communications within the Microsoft Teams environment. The robust Teams PBX Connector features significantly boost productivity along with employee satisfaction.
How Choosing a UCaaS Solution With A Teams PBX Connector Enhances MS Teams For Business Communications
We’ve explained why cloud communications are so important for business success in the long term and how integral Microsoft Teams has become in communication and collaboration.
It only makes sense to dive into why choosing, or enhancing, the UCaaS solution your customers already find beneficial and an integration tool from the same partner you know and trust is the best decision you can make.
You already know and love the MyCloud solution and partnering with Reinvent. The Teams PBX Connector is just the next step of making it even better, getting more out of it, and driving your customers’ capability and success right into the future!
The Teams PBX Connector add-on gives service providers and their customers:
Improved Productivity
Unified communication tools within Microsoft Teams reduce application switching, minimizing distractions and enhancing team focus. Employees can conveniently manage calls, video conferencing, and collaboration within a single, integrated platform.
Enhanced Reliability
Reinvent’s UCaaS with Teams PBX Connector ensures geo-redundant reliability and uninterrupted voice communications. By quickly redirecting users to their existing VoIP softphone in the event of a platform issue, the ability to connect with customers is kept active and business disruptions avoided.
Rich Telephony Features
Reinvent Telecom’s MyCloud plus the Teams PBX Connector creates a unified system with advanced features and streamlined handling of incoming and outgoing calls–all managed directly from the Teams interface you already know.
Comprehensive Hosted PBX features include:
- Call Recording
- Custom Call Routing
- Call Forwarding
- Auto Attendants
- Call Transfers
- CRM Integration
- Voicemail Transcripts
Common Questions about Hosted PBX and Teams Integration
Do I need to install Teams to join a meeting?
- No, Microsoft Teams meetings can be joined through a web browser without installing the app, though installing Teams provides more enhanced features.
Can I use Microsoft Teams for free?
- Yes, Teams offers a free version. PBX integration, however, requires proper licensing.
What is Teams PBX integration?
- Teams PBX integration connects MyCloud Hosted PBX to Microsoft Teams, offering new features and modern collaboration tools, allowing businesses to manage incoming calls and outgoing calls within Teams itself.
What does PBX stand for?
- PBX stands for Private Branch Exchange, a business phone system that creates internal and external calling capabilities separate of the PSTN.
Is PBX obsolete?
- Not at all. On-prem and cloud-based PBX systems continue to offer robust, reliable solutions, especially when connected with modern integrations like Microsoft Teams.
- SIP Trunks need to be professionally installed and configured for each line. VoIP is essentially the “ready to use, out of the box” version offering functionality without the hassle of a sophisticated setup.
What is meant by cloud communication?
- Cloud communication refers to delivering communication services like voice calls and video conferencing over the internet rather through traditional phone systems.
The Future of Business Communications is Integrated
Don’t Miss Out On the Power Of UCaaS: Get The Teams PBX Connector and Integrate Your MyCloud Hosted PBX Solution Seamlessly with MS Teams
The rapid adoption of Microsoft Teams indicates the need for advanced communications features and a more than decisive shift toward integrated communications platforms. Reinvent Telecom’s Teas PBX Connector gives MSPs and telecom resellers the ability to add more value to their MyCloud UCaaS solution. Add The Teams PBX Connector and get a solution that merges the robust, enterprise-grade hosted PBX system with Teams’ powerful collaboration tools–needed in almost every type of business today.
Reinvent Telecom’s Teams PBX Connector allows you to get the most out of your MyCloud offering, providing substantial benefits in cost savings, flexibility, scalability, and enhanced productivity. MSPs and resellers can take advantage of a compelling solution that ensures customer satisfaction and opens new revenue opportunities.
Looking to expand your market opportunity, boost recurring revenue, and give your customers the keys to a secure future? Let’s talk and make Teams work for you and your customers!