Wholesale CCaaS
Expand your market opportunity and boost your recurring revenue with Reinvent’s white-label or co-branded Contact Center as a Service (CCaaS).
MARKET OPPORTUNITY
The global Contact Center as a Service market is projected to grow from $4.87 billion in 2022 to $15.07 billion by 2029.
— Fortune Business Insights
Be an Owner,
Not an Agent.
Deliver an Exceptional Customer Experience Solution to Your Clients
Winning and keeping customers today requires businesses of all shapes and sizes to offer a world-class customer experience (CX).
The stakes are high. According to PricewaterhouseCoopers (PwC), 32% of customers say they will walk away from a brand after only one unpleasant encounter, while 92% would abandon a company after two or three negative interactions.
You can help your customers — large and small — deliver better CX by offering Reinvent’s white-label or co-branded contact center solutions, ranging from skills-based automated call routing to full omnichannel interactions.
By helping your clients enhance their customer experience, you can grow your business while helping them grow theirs.
Full-Featured, End-to-End CCaaS Solutions
Whether your clients need basic call handling or full-featured omnichannel contact center capabilities, we’ve got a cloud-based solution for you.
Enterprise Cloud Contact Center
Our Enterprise Cloud Contact Center platform leverages the “as-a-service” model to deliver a customizable and easy-to-use solution on top of any platform, including Microsoft Teams. Provide access to advanced communication tools, such as AI-based sentiment analysis, to enhance your clients’ customer experience, delivering outstanding support, increasing revenues and building better customer relationships.
SMB Cloud Contact Center
Historically, contact center technologies have been created almost exclusively for large enterprises and dedicated outsourced contact centers.
Our SMB Cloud Contact Center multichannel platform, brings enterprise-level contact center capabilities to your smaller customers at an affordable cost, leaving room for plenty of margin.
Call Center
Our Call Center solution gives your clients the modern, secure communications they need need in this increasingly modern world. They can leverage the functionality of our easy-to-use Call Center to skyrocket their customer satisfaction. Plus, our solution has automatic call distribution (ACD) built-in.
Contact Center Solutions to Fit Your Client’s Needs
Our contact center solutions enable your clients today and as their needs evolve and expand over time.
Available features include:
Email, chat, SMS, social media queues
Inbound, outbound voice queues
Interactive voice response (IVR)
Transcription with AI-based sentiment analysis
Queue callback
Skills-based routing
Call recording with AI keyword notifications
CRM integration
More
Brand Your Business
Get white-label marketing collateral and campaigns.
Brand Your Business
Get white-label marketing collateral and campaigns.
Grow Your Recurring Revenue with Complementary Cloud Services
Grow Your Revenue with Reinvent
Can’t Wait?
Call Us: 855.455.7346
Let’s Talk