Wholesale Customer Experience Platform
Expand your market opportunity and boost your recurring revenue with Reinvent’s white-label or co-branded customer experience (CX) platform.
MARKET OPPORTUNITY
The global market for customer experience management was valued at USD 12.42 billion in 2024 and is projected to grow to USD 26.14 billion by 2029 (CAGR ~16.5%).
—The Business Research Company, Customer Experience Management Global Market Report 2025
Be an Owner,
Not an Agent.
Make Every Customer Interaction Count
Whether your clients run a contact center, have dedicated sales and support teams, or just a few employees juggling calls, texts and emails, every customer interaction matters. Long hold times, missed messages, and frustrated customers can cost businesses time, money and reputation.
Our next-generation cloud-based customer experience platform helps solve those challenges, giving end users a faster, smarter and more connected way to engage their customers.
Why Add CX to Your Portfolio
- Accelerate Growth – Partners who add contact center solutions can expect up to 5x higher revenue from related services like network management, analytics and AI features.
- Increase Stickiness – CX platforms are tightly integrated with business workflows, making them significantly harder to replace than a standard phone system.
- Differentiate Your Brand – Deliver an enterprise-grade, omnichannel experience under your own label, without the complexity or overhead of managing a full CCaaS stack.
Easier for You and Your Customers
Deploy CX Faster
Typical deployments go live in just 1–2 months, compared to 6 months or more for traditional contact centers.
Offer White-Glove Support
A dedicated customer success team provides pre-sale support, solution discovery, and post-launch follow-up, so your customers stay satisfied and your churn stays low.
Mix-and-Match Licensing
Offer flexible seat options for every need, from essential voice analytics to advanced omnichannel and AI-driven experiences.
Help Your Client Recover Lost Opportunities
Your clients can automatically offer customers a callback option instead of leaving them on hold, reducing missed opportunities by up to 65%.
Optimize Customer Team Efficiency
Enables your customers with smart call routing to get every call or message to the right person the first time, eliminating bottlenecks and shortening wait times.
Unlock Business Performance Insights
Give your clients a clear view of team performance with real-time dashboards and long-term reporting, so you can spot issues before they become customer complaints.
Simplify Client Customer Engagement
Your clients can stop juggling multiple apps for calls, texts, chats and emails. With omnichannel tools, their team handles every interaction in one simple, familiar dashboard.
Accelerate Client Response Times
Connect your client CRM or business software in minutes without complex integrations. Every call and recording links to customer records for faster, more accurate service.
Elevate Client Agent Performance
Built-in AI speech analytics and coaching tools help your customers identify where their agents need support and improve customer satisfaction on every call.
Get Advanced CX Features in a Plan That Fits Your Clients’ Needs
With our CX platform, you can connect every customer channel, streamline their workflows and boost satisfaction, all through flexible plans built for your clients’ needs.
- IDEAL FOR
- Small teams handling calls or customer inquires
- KEY BENEFITS
- Smart call routing, real-time dashboards, CRM and Microsoft Teams Integration
- IDEAL FOR
- Growing teams that handle calls, texts or chat messages
- KEY BENEFITS
- Unified voice, SMS, email and chat in one place; easier handoffs and faster responses
- IDEAL FOR
- Larger or regulated teams with higher call volume
- KEY BENEFITS
- AI-powered call summaries, sentiment tracking, coaching tools and performance analytics
CX Tools & Features to Fit Your Clients’ Needs
Our customer experience solution provides your clients with everything they need to manage calls, texts, chats, and emails in one place, enhancing responsiveness, visibility and satisfaction. It’s built for flexibility, scalability and simplicity, with all the tools modern businesses expect.
Skills-Based Call Routing
Automatically direct calls to the right team member based on skills or availability.
Queue Callback Options
Reduce abandoned calls with callbacks from queue, abandoned calls or the website.
Omnichannel Engagement
Connect with customers by voice, SMS, email, web chat, or WhatsApp, all in one dashboard.
Real-Time Dashboards & Reporting
Monitor agent activity, call volume, and customer trends with customizable wallboards.
CRM & Microsoft Teams Integration
Connect your favorite platforms in minutes with no complex setup required.
AI Speech Analytics & Coaching Tools
Automatically analyze calls for sentiment, summarize key topics and uncover training needs.
Workforce Optimization
Forecast demand, balance workloads and maintain service levels across every channel.
Brand Your Business
Get white-label marketing collateral and campaigns.
Brand Your Business
Get white-label marketing collateral and campaigns.
Grow Your Recurring Revenue with Complementary Cloud Services
Grow Your Revenue with Reinvent
Can’t Wait?
Call Us: 888.704.7346
Let’s Talk