Reinvent Telecom Customer Privacy Policy
Effective Date: May 1, 2024
At Reinvent Telecom (“Reinvent”), we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and protect the information you provide when using our websites, mobile applications, and other products and services (the “Services”). Reinvent Telecom adheres to all Federal CPNI guidelines and files required compliance documents annually with the FCC. By utilizing Reinvent Services, you agree to be bound to the terms and conditions of this privacy policy.
Information Collection:
We may collect personal information when you interact with our services, including but not limited to:
- Information you provide when signing up for an account, such as your name, email address, and contact details.
- Information collected through your use of our services, including call logs, messages, and other communications data.
- Information collected through cookies and similar technologies when you visit our website or use our applications.
Use of Information:
We may use the information we collect for the following purposes:
- To provide and improve our services, including troubleshooting, data analysis, and customer support.
- To personalize your experience and customize the content and features of our services.
- To communicate with you about updates, promotions, and other relevant information about our services.
- To comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.
Information Sharing:
We may share your personal information with third parties in the following circumstances:
- With service providers and partners who assist us in delivering our services and improving user experience.
- With law enforcement agencies, regulatory authorities, or other third parties when required by law or to protect our rights and interests.
- In the event it is required in due course of a corporate transaction
In addition to the above disclosure circumstances, Reinvent is required, by law, to make disclosures of customer telephone number, name and address information in certain circumstances, including but not limited to:
- In some cases, when you dial 911, your name, address and telephone number information is provided to the emergency service provider. And, by law, we are required to provide this information, including non-listed and non-published information, to emergency service providers and emergency support services providers upon request in a more comprehensive format.
Data Security:
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. It is important that you protect and maintain the security of your account and it is your responsibility to immediately notify us of any unauthorized use of your account.
Data Protection:
Reinvent Telecom takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Collection and Usage:
Reinvent Telecom collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
Your Rights:
You have the right to:
- Access and update your personal information.
- Request the deletion of your personal information, subject to certain exceptions.
- Opt-out of receiving marketing communications from us.
Changes to this Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or in legal and regulatory requirements. We will notify you of any material changes by posting the updated policy on our website or through other usual and customer notification channels.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at compliance@reinventtelecom.com or write to us at:
Reinvent Telecom
10190 E McKellips Rd
Scottsdale AZ 85256
Terms of Service
By using Reinvent Telecom’s services, including signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agreed to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
You further consent to receive text messages from Reinvent Telecom, including transactional and promotional messages. You may opt out of receiving promotional messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.
SMS Privacy
Opt-out Procedures:
You may choose to stop receiving promotional text messages from Reinvent Telecom at any time. To opt out, simply reply to any text message you receive from us with the word ‘STOP’ or ‘UNSUBSCRIBE.’ Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list. Please note that opting out of promotional messages will not affect your ability to receive important service-related communications.
Opt-out Instructions:
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
Help Instructions:
If you need assistance or have any questions regarding the SMS notifications you receive from us, you can reply with the word “HELP” to any SMS message.
Message Frequency and Content:
By subscribing to Reinvent Telecom’s text messaging service, you agree to receive customer care and account notification SMS text messages related to receiving services from Reinvent. We also send SMS texts in response to a partnership inquiry. You can expect to receive up to 5 messages per week. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.
Liability and Disclaimers:
Reinvent Telecom is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Reinvent Telecom.
By subscribing to our SMS services, you acknowledge and agree that Reinvent Telecom will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.
Data Security and Information Handling:
Reinvent Telecom is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information, and any passwords associated with your use of our services.
You agree to notify Reinvent Telecom immediately of any unauthorized use of your account or any other security breach. Reinvent Telecom will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
Key Provisions of a 10DLC-Compliant Privacy Policy:
Reinvent Telecom collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
Data Protection:
Reinvent Telecom takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
Explicit non-sharing of information
Reinvent Telecom is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.
Changes to the Privacy Policy:
Reinvent Telecom may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide more prominent notice, such as sending an email notification or displaying a notice on our website.
By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at compliance@reinventtelecom.com or write to us at:
Reinvent Telecom
10190 E McKellips Rd
Scottsdale AZ 85256