Why MSPs Should Enable Teams Phone Reselling Today

With over 320 million Microsoft 365 users, and more than 75 percent still not using Teams Phone, the opportunity for managed services providers (MSPs) is massive. Microsoft Teams has evolved from a collaboration hub into a critical communications platform for businesses worldwide, but many MSPs have yet to fully tap into its telephony capabilities or its revenue potential.

By enabling Teams Phone reselling, MSPs can deliver complete cloud voice solutions inside Microsoft’s trusted environment, giving SMBs a seamless communications platform and allowing unified communications (UC) for MSP stacks to compete directly with telecom giants.

This guide shows how to integrate Microsoft Teams Phone into your MSP Voice over Internet Protocol (VoIP) services portfolio, expanding revenue streams while strengthening client relationships.

Microsoft Teams Phone at a Glance

Microsoft Teams telephony transforms the familiar Teams environment businesses are used to into a complete communications platform, letting them replace outdated private branch exchanges (PBXs) while simplifying IT management:

• Place and receive external calls seamlessly

• Manage numbers, call flows and voicemail

• Replace legacy PBXs with a modern, cloud-based solution

The result: Teams becomes a complete communications hub with voice, chat, meetings and collaboration all in one place.

Direct Routing: Flexibility MSPs Can Monetize

Teams Phone Direct Routing empowers MSPs to deliver a cloud voice for Microsoft Teams option more effectively by connecting directly to the public switched telephone network (PSTN) through Reinvent. Unlike Microsoft’s bundled calling plans, this flexible model puts MSPs in control, enabling a superior customer experience and unlocking powerful margin opportunities.

With Direct Routing, MSPs can:

• Maintain full control over call flows and network performance

• Develop flexible, customer-aligned pricing models with meaningful margins

• Integrate Teams Phone with existing systems and infrastructure

• Support hybrid and multi-site deployments

This flexibility lets MSPs differentiate their services, lower client cost and significantly increase margins of Teams Phone implementations.

Beyond VoIP: Managed Teams Phone Services

Reselling Microsoft Teams Phone is just the start. Layering on managed services creates lasting client value and recurring revenue. These can include:

• Proactive monitoring and performance optimization

• Endpoint provisioning and device management

• Security hardening tailored for unified communications as a service (UCaaS) environments

• User training and dedicated support

These managed services, combined with offering Direct Routing for Teams Phone, deepen client reliance on the MSP, driving sticky recurring revenue and higher margins than MSP service alone. MSPs position themselves as strategic communication partners, not just resellers.

Security and Reliability: MSP Differentiators

Security and uptime remain the top priorities for business communications. Teams Phone gives MSPs powerful talking points:

• Built-in compliance and security controls

• Carrier-grade call quality and uptime

• Real-time monitoring for proactive issue resolution

These assurances let MSPs compete head-to-head with large telecom providers on trust and reliability.

Why Partner With Reinvent Telecom

Reinvent helps MSPs turn Teams Phone into a high-margin growth engine. With turnkey white-label solutions, carrier-grade infrastructure and expert support, you can go to market fast, without heavy upfront investment.

• Fast deployment: Streamlined provisioning and intuitive management tools help you launch quickly with no upfront costs.

• White-label flexibility: Keep complete control of your customer relationships while building your own brand.

• Carrier-grade reliability: Backed by Reinvent’s telecom-grade network and proactive monitoring, your clients enjoy crystal-clear voice and superior uptime.

• Expert support: Developer-friendly resources and expert guidance ensure you can scale confidently. 

The Business Impact for MSPs

Adding Teams Phone with Reinvent unlocks:

• New recurring revenue through managed voice services and over 50 percent margins

• Higher retention by offering clients an all-in-one communications solution

• Competitive edge over traditional telecom providers

• Faster time to market with minimal cost and operational overhead

Get Started With Microsoft Teams Calling. Starting Now.

Microsoft Teams Phone represents a major revenue opportunity for MSPs ready to step into the telecom arena.

With Reinvent, you get the tools, infrastructure and white-label freedom to grow profitably while delivering world-class service.

The market is wide open, and the time to act is now.

Become a Reinvent Telecom partner today and start reselling Microsoft Teams Phone with confidence. 

Get Started With Microsoft Teams Calling Today.