Saddleback Communications and Reinvent Telecom Count On Equinox for Fraud Management Solution

Jan 26, 2018

Company and Division Select, Deploy Protector for Metaswitch Network

NASHVILLE —January 26, 2018 — Leading fraud management solutions (FMS) supplier Equinox Information Systems announced today that Saddleback Communications and its white-label UC division, Reinvent Telecom, have selected and deployed the Protector FMS to safeguard their Metaswitch network.

Saddleback Communications provides quality Internet access, transport services, and local exchange services to residences and business in its Scottsdale, Ariz., service area. Reinvent Telecom offers white-label cloud-based Unified Communications services nationwide. As part of a best-in-class FMS search, Saddleback selected Equinox’s Protector system last year for real-time monitoring of their Metaswitch network to mitigate risk and cost associated with fraud incidents. Currently processing hundreds of millions of records per day, Protector is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud.

“From the initial sales process through the startup training, Equinox has been a great business partner for this fraud management project,” explained Jose Crespo, Director – Network Planning for Saddleback. “The protection offered by Equinox’s fraud management system helps ensure Saddleback’s and Reinvent’s abilities to continue providing world-class solutions to our customers and partners while increasing customer satisfaction.”

Protector, the most installed fraud management system in the U.S., has a proven record of helping telecom companies combat even the newest fraud schemes. The system instantly notifies analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, including the ability to automatically shut down activity when warranted. The FMS also includes integrated case management tools to speed investigation and incident closure. Protector’s reputation is well earned, having saved carriers hundreds of millions of dollars in fraud losses last year alone.

“Protector’s fraud management abilities have been put to the test by hundreds of telecom companies who want to reduce risk and mitigate loss associated with telecom fraud,” said David West, Executive Vice President of Equinox Information Systems. “Equinox is thrilled to partner with Saddleback Communications and Reinvent Telecom on this project and confident that they also will benefit from the proven protection offered by the automated Protector system.”

About Saddleback Communications

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier that provides residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions. Founded in 1997 by the Salt River Pima-Maricopa Indian Community, Saddleback Communications’ mission is to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since the company’s inception, they have built a rugged, self-healing telecommunications infrastructure that provides world-class solutions for residents and businesses. Learn more at

About Reinvent Telecom

Reinvent Telecom, a division of Saddleback Communications, empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its reseller partners to deliver reliable, high-quality cloud-based PBX & UC, Conferencing & Collaboration and Contact Center as well as VoIP and SIP trunking services. Reinvent’s solutions are all built on the proven platform from Metaswitch, a global leader in communications network software technology, and backed by Saddleback Communications, a stable, profitable Incumbent Local Exchange Carrier and a wholly owned enterprise of the Salt River Pima-Maricopa Indian Community (SRPMIC). Reinvent’s powerful turnkey solution is managed from quote to cash through its proprietary Reinvent Partner Portal (RPP), enabling its reseller partners to generate revenue quickly and build a successful cloud voice business while keeping full ownership and control of their customers. For more information, visit www.reinventtelecom.comor call 855.455.7346.

About Equinox

Since 1986, Equinox has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom application development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit