White-Label Direct Routing for Microsoft Teams

White Label Microsoft Teams Direct Routing

Reinvent’s White-Label Direct Routing service enables our reseller partners to capitalize on the growing use of Microsoft Teams by helping businesses transform the popular collaboration application into an advanced business phone system.

Capitalize on the Growing Adoption of Teams
Adoption of Microsoft Teams collaboration software for businesses has skyrocketed and remote work has become the norm. Cloud-based productivity tools like Teams have become an integral part of how todays teams work.


Reinvent’s White-Label Direct Routing for Microsoft Teams enables reseller partners to offer businesses a cost-effective way to connect this popular communications and collaboration hub to the outside world by enabling calling to the public switched telephone network (PSTN) and more.


How it Works
Reinvent is a leading North American Unified Communications-as-a-Service Partner built on Metaswitch Networks, a Microsoft Company. Our white-label Direct Routing service is powered by Microsoft’s own Metaswitch session border controllers (SBCs) and integrates seamlessly with the Microsoft Teams Phone System to enable calling functionality natively within the Teams application.


How Microsoft Teams Direct Routing Works


Check out white-label direct routing features.

Fill the Gaps in the Microsoft Teams Phone System

With Reinvent’s White-Label Direct Routing solution, your customers can use Microsoft Teams without losing traditional telecom functionality.


White-Label Direct Routing Features

  • Microsoft Metaswitch Session Border Controller
  • Unlimited Local and Long Distance Calling
  • Oversubscription of Trunks
  • Support for International Calling for All or Select Users at No Extra Cost
  • Port in Existing Numbers
  • Call Forwarding When Power or Internet Fails
  • Failover When Teams is Down / Business Continuity
  • Location-based Call Routing and Rollover
  • E911
  • Traffic Encryption


Differentiate Your Offer with White-Label Direct Routing Add-On Features

You also can offer your customers these additional services to improve your value proposition and your monthly recurring revenue opportunity:

  • Fax to Outlook and Traditional Fax Machines
  • Cloud Contact Center with Analytics powered by Metaswitch, a Microsoft Company
  • Chat, Email, Text/SMS Queuing
  • Outbound Notification via Call, Email and SMS
  • Call Recording and Screen Recording
  • Selective Call Rejection
  • Account Codes
  • Business Call Reports
  • Local International Numbers
  • International Toll-Free Numbers
  • Never Get a Busy Cloud Answering with Optional Transcription


Earn More MRR with Hybrid Teams-MaX UC Networking

As a top Metaswitch, a Microsoft Company, Unified Communications-as-a-Service provider, Reinvent is uniquely positioned to offers partners native hybrid networking between the Microsoft Phone System and Metaswitch’s MaX UC Unified Communications (UC) solution. This enables you to add seat licenses and subscription revenue supporting:

  • Common-Area Phones with Standard SIP Handsets
  • Paging
  • Door Phones
  • Multilevel Auto Attendant
  • Users without Microsoft 365 Teams Accounts


How Hybrid Teams and Max UC Work


Check out white-label direct routing benefits.

Go to Market with a Competitive Direct Routing Service

When compared to Microsoft Calling Plans, Reinvent’s White-Label Direct Routing enables our reseller partners to offer businesses localized support along with:

  • Lower Rates
  • Greater Flexibility
  • International Phone Number Support
  • Higher Reliability

Compare Calling Plans

Reinvent White-Label Direct Routing

Microsoft Calling Plan

Shared call paths

One call path per user

Unlimited minutes per user

3,000 minutes per user

Low-cost toll-free numbers

3,000-minute minimum
Pre-configured communication credits or costly overages required

Ongoing partner-provided customer support

Limited, DIY solution and Microsoft

Local international numbers for U.S.-only customers

Not available

Straightforward international calling available for all users with optional account code support

International calling plan activation required for individual users; minute caps bundled per plan, per country; complicated overages and communications credits required

99.999% uptime (5.25 minutes of downtime a year)

99.9% uptime (8.77 hours of downtime a year)

Ready to Be a White-Label Direct Routing Partner?
Let’s talk.

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