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A Billing Game-Changer for the Telecom Reseller and MSPs: A 2024 Visionary Spotlight Award Winning Program 

A Billing Game-Changer for the Telecom Reseller and MSPs: A 2024 Visionary Spotlight Award Winning Program 

by Jewelee Burnett | May 8, 2025 | Blog

Unlocking Growth with Reinvent Telecom’s CoBranded Partner Program  For telecom resellers, managed service providers (MSPs), and value-added resellers (VARs), billing and compliance challenges can be major roadblocks to business growth. Managing telecom billing...
How AI Transcription and Sentiment Analysis Are Shaping the Modern Contact Center

How AI Transcription and Sentiment Analysis Are Shaping the Modern Contact Center

by Jewelee Burnett | Apr 24, 2025 | Blog

Customer interactions today aren’t just transactions—they’re defining moments. Managed Service Providers (MSPs) and telecom resellers are battling for every advantage to stay ahead–and technology adoption is the fastest way to get there. AI transcription...
How To Take Microsoft Teams Up a Notch with PBX Connector: Hosted PBX Integration for Enhanced Business Communications  

How To Take Microsoft Teams Up a Notch with PBX Connector: Hosted PBX Integration for Enhanced Business Communications  

by Jewelee Burnett | Apr 17, 2025 | Blog

Microsoft Teams has rapidly transformed into a powerhouse for business communication and collaboration, staying fairly steady at an impressive 320 million users a month globally.   Organizations are increasingly relying on Microsoft Teams. Integrating hosted...
Future-Proofing Business Communications with POTS Line Replacement Options

Future-Proofing Business Communications with POTS Line Replacement Options

by Jewelee Burnett | Mar 27, 2025 | Blog

The telecommunications industry is experiencing a significant shift as legacy copper POTS (Plain Old Telephone Service) lines rapidly approach obsolescence. For telecom resellers and Managed Service Providers (MSPs), understanding this transition is essential to...
AI: Powering the Future of Customer Interactions: Sentiment Analysis & More

AI: Powering the Future of Customer Interactions: Sentiment Analysis & More

by Jewelee Burnett | Mar 20, 2025 | Blog

In the race to deliver the best customer experience (CX), call centers and contact centers play a pivotal role in shaping how businesses interact with potential customers. With rising customer expectations, they’re increasingly turning to artificial intelligence...
How MSPs Can Unlock New Revenue Streams with Microsoft Teams Direct Routing 

How MSPs Can Unlock New Revenue Streams with Microsoft Teams Direct Routing 

by stephanie@greenstar-us.com | Mar 14, 2025 | Blog

Businesses are increasingly seeking integrated communication solutions that enhance collaboration, productivity, and simply make phone calls easier in their modern environment. Microsoft Teams has emerged as a leading platform for next-gen, cost-effective...
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Recent Posts

  • Reinvent Telecom’s Jewelee Burnett Spotlighted on the 2025 Women of the Channel List May 21, 2025
  • A Billing Game-Changer for the Telecom Reseller and MSPs: A 2024 Visionary Spotlight Award Winning Program  May 8, 2025
  • Head of Product April 28, 2025
  • Product Manager I April 25, 2025
  • How AI Transcription and Sentiment Analysis Are Shaping the Modern Contact Center April 24, 2025

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  • Reinvent Telecom’s Jewelee Burnett Spotlighted on the 2025 Women of the Channel List
  • A Billing Game-Changer for the Telecom Reseller and MSPs: A 2024 Visionary Spotlight Award Winning Program 
  • Head of Product
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  • How AI Transcription and Sentiment Analysis Are Shaping the Modern Contact Center

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