Business Analyst

by Norma Diaz | Sep 21, 2025 | Uncategorized

  Business Analyst DEPARTMENT:  Software & ApplicationsJOB TITLE:  Business AnalystREPORTING TO: Head of Software & Applications FLSA STATUS:  ExemptDATE PREPARED:  September 2025 JOB SUMMARY The Business Analyst supports projects by gathering and...

Improve Customer Experience (CX) with Sentiment Analysis and Unified Communications Features

by Norma Diaz | Aug 21, 2025 | Blog

For MSPs and resellers, the competition is about delivering more, faster, and for less. SMB clients expect richer insights into their customer interactions, but they often don’t have the budget or staff for a traditional call center or enterprise contact center. With...

Partner Success Specialist

by Norma Diaz | Aug 13, 2025 | Uncategorized

  Partner Success Specialist DEPARTMENT:  SalesJOB TITLE:  Partner Success SpecialistREPORTING TO: Partner Success Supervisor FLSA STATUS:  ExemptDATE PREPARED:  August 2025 JOB SUMMARY The Partner Success Specialist works...

Product & Program Manager

by Norma Diaz | Jul 30, 2025 | Uncategorized

  Product & Program Manager DEPARTMENT:  ProductJOB TITLE:  Product & Program ManagerREPORTING TO: Head of Product FLSA STATUS:  ExemptDATE PREPARED:  July 2025 JOB SUMMARY The successful Product & Program Manager will partner with others in the...

A Billing Game-Changer for the Telecom Reseller and MSPs: A 2024 Visionary Spotlight Award Winning Program 

by Jewelee Burnett | May 8, 2025 | Blog

Unlocking Growth with Reinvent Telecom’s CoBranded Partner Program  For telecom resellers, managed service providers (MSPs), and value-added resellers (VARs), billing and compliance challenges can be major roadblocks to business growth. Managing telecom billing...